Products Eligible for Return
Please note the following when making a return:
- You can return the received merchandise within 14 days.
- The products must be returned in their original packaging, without having any traces of being used or opened. Please ensure that the items are securely packaged in order to prevent any transport damage from occurring.
As soon as your return parcel reaches our warehouse - as long as it arrives within the 30-day return period - we will refund your payment. Alternatively, we'd be happy to issue a store voucher for the payment in question.
Your money will be returned using the same method of payment that you placed your order with:
- Cash in Advance: Bank transfer - Please provide us with your banking details (IBAN and BIC codes) so that we can refund your payment to your bank account.
- PayPal: your refund will be transferred to your PayPal account.
- Credit Card: your refund will be transferred to your credit card.
- Klarna: The credited amount will be transferred directly by Klarna to your Klarna account.
- Cash on Delivery: The refund will be via bank transfer. Please provide us with your banking details (IBAN and BIC codes) so that we place your refund.
Refunds typically arrive in your account within a few days after they've been made. Please contact us if you have any further questions!